Technical Support

Technical Support

Apart from first class machine technology, Omnitech, through the Giben America Customer Service Department, is committed in offering clients the very best in technical service and after sales support.

Whenever a customer has questions or a problem, time is not on their side. That's why the Giben America team of service professionals immediately goes to work. Advances in technology give our factory trained technical support staff the necessary tools to accurately track incoming calls and log the information received. This ensures a fast and cost effective resolution to the problem. State-of-the-art database software is used to record incoming call topics, which can be shared among our Service Technicians across North America to reduce fault finding time for any future occurrences of the same problem.

At Giben America, we understand the demands of Omnitech customers and how important getting fast and efficient technical support really is. That is why we pride ourselves on being able to offer a wide array of technical support and customer service options to get your Omnitech running again. We understand breakdowns will occur from time to time, and that the speed in which those breakdowns are rectified and the machine is returned to an operating condition will not only provide a rapid return to productivity for our customers, but also set Omnitech services apart from the rest of the industry.